Privacy Policy for Bror – Digital Master

Last Updated: January 19, 2025

Introduction

Welcome to Bror (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our ride-hailing mobile application.

Information We Collect

2.1 Personal Information

Account Information: Name, email address, phone number, profile picture
Payment Information: Payment methods, transaction history (processed through secure third-party payment processors)
Identity Verification (Drivers): Driver’s license, vehicle registration, insurance documents

2.2 Location Data

Real-time Location: We collect your precise location when you use the app to provide ride services
Background Location (Drivers): For active drivers, we collect location data even when the app is in the background to match riders with nearby drivers
Trip History: Pickup and drop-off locations for completed rides

2.3 Usage Information

Device information (model, operating system, unique identifiers)
App usage data and interactions
Trip details (time, distance, route)
Chat messages between riders and drivers
Ratings and feedback

2.4 Camera and Microphone

Camera: Used for profile pictures and document verification
Microphone: Used for voice-based features if implemented

How We Use Your Information

We use your information to:

Provide and improve ride-hailing services
Match riders with nearby drivers
Process payments and maintain transaction records
Communicate about rides, account updates, and customer support
Ensure safety and security of users
Verify driver credentials and eligibility
Analyze app usage and improve user experience
Comply with legal obligations
Prevent fraud and unauthorized activities

How We Share Your Information

4.1 With Other Users

Riders see driver name, photo, vehicle info, and real-time location
Drivers see rider name, photo, pickup/drop-off locations
Both parties can view trip details and communicate via in-app chat

4.2 With Service Providers

Payment processors (for handling transactions)
Cloud hosting providers (for data storage)
Map and navigation services (Google Maps)
Analytics and performance monitoring services

4.3 For Legal Reasons

To comply with laws, regulations, or legal requests
To enforce our terms and conditions
To protect the rights, safety, and property of our users and the public

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods:

Account Data: Retained until account deletion, then anonymized within 30 days
Trip History: Retained for 7 years for legal and tax purposes
Chat Messages: Retained for 90 days after trip completion
Location Data: Real-time location deleted after trip completion; trip routes retained with trip history

Your Rights and Choices

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your account and associated data
Opt-out: Disable location services (though this will prevent app functionality)
Data Portability: Receive your data in a machine-readable format

To exercise these rights, contact us at support@bror.app

Location Data Specific Information

7.1 Why We Need Location Data

To show your current location on the map
To match riders with nearby available drivers
To provide navigation and route optimization
To calculate accurate fares based on distance traveled
To provide trip history and receipts

7.2 Background Location (Drivers Only)

For drivers who are actively accepting rides, we collect location data even when the app is in the background. This is necessary to:

Update your availability status for riders in your area
Show your real-time location to riders during an active trip
Provide accurate navigation instructions

You can stop background location tracking at any time by going offline in the driver app.

7.3 Foreground Location (All Users)

All users grant location access when using the app. This data is only collected when the app is in use.

Children’s Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Secure authentication systems
Regular security audits and updates
Limited access to personal data by employees

However, no method of transmission over the internet is 100% secure.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the “Last Updated” date.

If you have questions about this privacy policy or our data practices, please contact us:

Email: support@bror.app
In-App: Use the support feature in the app settings

Jurisdiction-Specific Information

13.1 For California Residents (CCPA)

You have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete, and the right to opt-out of sale (we do not sell your personal information).

13.2 For EU/UK Residents (GDPR)

Under GDPR, you have the right to object to processing, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.